Goodpath's team uses Userled to build and run personalised campaigns. As their use of the platform grew, so did the number of quick "how do I…?" questions. To make those answers instant, we built the Userled Knowledge Base for Claude, so Goodpath can get help in the same place they already work.
The challenge
Userled's help centre covers everything from campaign setup to reporting, across 100 articles. That's a lot of useful guidance, but finding the right answer at the right moment isn't always quick.
For Goodpath's team, a simple level 1/2 question could mean searching through the help centre, saving it for the weekly call with the Userled team, or raising a support ticket. None of those are slow on their own, but together they add friction and can hold up a campaign that's otherwise ready to go.
What we built
We packaged the whole Userled help centre, all 100 live articles plus a full platform overview, into a single knowledge base file for Claude Cowork.
Once it's added to a Claude project on the customer's own Claude account, anyone on the team can ask a question in plain language, like "how do I add a custom script to a microsite?" or "how do I connect Userled to my AI assistant?", and get a clear answer with a link to the source guide.
It's delivered and maintained by the Userled team. Whenever the help centre changes, we refresh the file so the answers stay current.
Adoption
Goodpath added the Userled Knowledge Base to a shared Claude project, so their team can use it straight away without any extra setup. It's now live and in everyday use.
The results
A quarter of Goodpath’s support tickets were “how do I…?” questions. Each took 1.2 days to resolve. Now they’re answered in seconds, inside Claude.
- Seconds, not days
- 1 in 4 tickets no longer needed
- Live for the whole team from day one
"Having the Userled Knowledge Base in Claude means I get answers in seconds, right where I'm already working. It's made us much more self-sufficient, and keeps our campaigns moving without waiting on anyone for quick questions."
– Kerri Helf, Growth & Analytics Manager, Goodpath
What's next
The Userled Knowledge Base is available to every Userled customer using Claude. If you'd like it set up for your team, reach out to your Userled contact.
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